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The Higher Education Authority is available to provide guidance and assistance to prospective Springboard/ICT Skills Conversion providers in the use of Skillsdirect.hea.ie, the online system for submission of course proposals.

You may find the answer to your question by clicking on the FAQ section of the top right-hand menu. If you do not, further assistance is available from a member of HEA staff at the following numbers:


If staff are busy on the line, please leave a message and your call will be returned.

Alternatively, you may wish to email us your query at springboard@hea.ie.

Any queries on the Call process should be emailed to springboard@hea.ie. We regret that telephone queries on the Call process cannot be accommodated. Any form of canvassing will result in disqualification from the process. Relevant queries and the answers provided will be published on the HEA website as part of a Frequently Asked Questions (FAQ) document.